ProKlean Super Cat Urine Remover - C & R Investments, Sparks, NV

ProKlean Super Cat Urine Remover - C & R Investments, Sparks, NV

July 14, 2005 - Business Reply - From: Email User

ProKlean Response

This transaction did not involve a woman but a male customer on 06/21/2005 16:48:39 EDT in Littleton Colorado 80192.

We are comfortable with our decision to refuse to sell products to anyone and the basis is clearly defined in United States law. Customers that are deceptive, uncooperative or have a significant number of suspicious elements in the credit card transaction are routinely blocked by the banking industry.

Walk into any business and start out by being sarcastic, antagonistic and uncooperative and see how long you last before the management walks you to the door.

We have a large and successful customer base that we have faithfully served for years. and we will continue to do so.

We empathize with Ken's ( his true name ) cat urine dilemma. Ken stated that he couldn't bear to visit his gal's home any more due to the smell. However if Ken had changed his attitude he would have solved her cat urine odor problem and he might be enjoying the benefits of her company.

Assuming that Erica is actually the name of Ken's girlfriend, why didn't she order herself?

Most modern companies routinely protect themselves from scammers and individuals that are trying to commit Fraud.

June 22, 2005 - Consumer Message:

Coming from a lengthy customer service-oriented background myself, I find this behavior by Cathy (and by Mr. Richards' treatment of Ken) inexcusable. How can a business keep going when they disqualify someone from a purchase for reasons of fraud, based on one's attitude? And I could even understand if their computer program looked for profane words...but CYA?!?! Come on, folks. Let's (notice the third person, here) all grow up now, shall we? ---------------------------------- I just had a conversation with someone in senior management, and Cathy is really a fraud detection program that measures all kinds of input, including sarcasm. After talking with one intractable Larry Richards, he has determined that we're not "qualified" to buy his product based on attitude. Can you believe this? (Even though he liked me personally and recognized that there was no fraud involved . . . ) They definately seem hell bent on NOT selling to anyone they get the slightest whiff of antagonism from, and they're even programmed their program to look for "antagonistic" terms like CYA, which is what Larry tells me cancelled MY order. Evidently, when you answered the question of what other products you've used, their stupid program assumed that you have used all these products on THIS stain (rather than in the past, as you probably interpreted the question), and saw increased risk due to cross-contamination with other products. It also flagged as suspicious that the delivery address is different from the shipping address.

Oh, yeah, another thing that the program flagged was that you were a new customer ordering three bottles. The normal pattern is for a new customer to buy one bottle to try it, and then reorder when they see it works.

I feel like I'm in Space Oddessy 2001 or something. "I'm sorry, Ken, I can't do that . . ." What's really striking is that they just don't even grasp how being judged by a computer program could be considered offensive to a human being. This really IS their idea of loss prevention! Erica Click this link to e-mail the message author: Email User